dcc6 Privacy Policy – How We Collect, Use, and Protect Your Data

1. Who We Are and Scope of This Policy

This Privacy Policy is issued by dcc6 ("dcc6", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at dcc6.app (the "Platform"). dcc6 acts as the data controller in respect of the personal data of users ("you", "your") collected through the Platform.

This Privacy Policy applies to all personal data collected in connection with your use of the dcc6 Platform, including data collected during registration, account management, deposits and withdrawals, gameplay, customer support interactions, and browsing activity on the Platform. It applies whether you access dcc6 from Karachi, Lahore, Islamabad, Rawalpindi, or any other location.

By accessing or using dcc6, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read in conjunction with the dcc6 Terms & Conditions.

2. Personal Data We Collect

dcc6 collects the following categories of personal data, depending on how you interact with the Platform:

• Identity Data: Full name, date of birth, gender, nationality, and copies of identity documents (such as CNIC, passport, or driving licence) provided during account verification.
• Contact Data: Pakistani mobile number, email address, and residential address.
• Financial Data: Payment method details including JazzCash account numbers, Easypaisa numbers, bank account details (HBL, UBL, Meezan Bank, Bank Alfalah), card numbers (where applicable), and transaction history on dcc6.
• Account Data: Username, password (stored in hashed form), account settings, preferences, login history, and communication preferences.
• Gaming and Betting Data: Game play history, bet history, wagering amounts, winnings, losses, bonus activity, and responsible gaming settings on dcc6.
• Technical Data: IP address, device type, operating system, browser type and version, time zone, and session data collected automatically when you access the Platform.
• Communications Data: Records of your communications with dcc6 customer support, including live chat transcripts and email correspondence.
• Usage Data: Information about how you use the dcc6 Platform including pages visited, features accessed, links clicked, and time spent on various sections.

3. How We Collect Your Data

dcc6 collects personal data through the following means:

• Direct collection: Data you provide when registering a dcc6 account, completing KYC (Know Your Customer) verification, making deposits or withdrawals, contacting customer support, or updating your account settings.
• Automated collection: Technical and usage data collected automatically via cookies, web beacons, server logs, and similar tracking technologies when you access or interact with the dcc6 Platform.
• Third-party sources: Data received from payment processing partners (such as JazzCash, Easypaisa, and banking partners) in connection with transaction processing; identity verification service providers; fraud prevention agencies; and publicly available registers where required for compliance purposes.

4. How We Use Your Personal Data

dcc6 uses the personal data it collects for the following purposes:

• To create, manage, and maintain your dcc6 account;
• To process deposits, withdrawals, and other financial transactions in PKR;
• To verify your identity and age in compliance with applicable regulations;
• To provide customer support and respond to your enquiries;
• To detect, prevent, and investigate fraud, money laundering, and other unlawful activity;
• To comply with applicable legal and regulatory obligations;
• To administer bonuses, promotions, and loyalty programmes on dcc6;
• To send service communications including transaction confirmations, account notifications, and security alerts;
• To send promotional communications about dcc6 products and offers where you have consented to receive them;
• To analyse platform usage for the purposes of improving dcc6 services, user experience, and game offerings;
• To enforce the dcc6 Terms & Conditions and protect the rights, property, and safety of dcc6 and its users.

5. Legal Basis for Processing

dcc6 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the contract between dcc6 and you, including account management, payment processing, and providing gaming services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering requirements, age verification obligations, and fraud prevention duties.
• Legitimate interests: Processing carried out for dcc6's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, such as the sending of marketing and promotional communications. Where consent is the legal basis, you have the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing and Disclosure

dcc6 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and in accordance with applicable law:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, Neteller, and other payment partners, solely for the purpose of processing your financial transactions.
• Identity and age verification providers: Third-party services used to verify your identity documents and confirm your eligibility to use dcc6.
• Game content providers: Licensed game studios and suppliers may receive anonymised or aggregated data for analytical and licensing compliance purposes.
• Fraud prevention and compliance agencies: Agencies that help dcc6 detect fraudulent activity, money laundering, and other unlawful conduct.
• Regulatory and law enforcement authorities: Where dcc6 is required by law, court order, or regulatory direction to disclose personal data to competent authorities.
• Group companies and service providers: Affiliated entities and contracted service providers who process data on dcc6's behalf under binding data processing agreements.

7. International Data Transfers

As an international platform, dcc6 may transfer your personal data to recipients located in jurisdictions outside your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction. Where such transfers occur, dcc6 implements appropriate safeguards — such as standard contractual clauses or equivalent mechanisms — to ensure that your personal data receives adequate protection. Pakistani users are advised that data transferred internationally remains subject to the protections described in this Privacy Policy.

8. Data Retention

dcc6 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting requirements. Specifically:

• Account data and gaming records are retained for the duration of your active dcc6 account and for a minimum of five years following account closure, in compliance with anti-money laundering regulatory requirements.
• Financial transaction records are retained for a minimum of five years following the date of the transaction.
• Customer support communications are retained for a minimum of two years from the date of the communication.
• Marketing consent records are retained until consent is withdrawn and for a period thereafter sufficient to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

9. Cookies and Tracking Technologies

dcc6 uses cookies and similar tracking technologies on the Platform to enable essential functionality, improve user experience, and analyse usage patterns. The following categories of cookies may be used:

• Strictly necessary cookies: Required for core Platform functions including user authentication, session management, and security features. These cannot be disabled.
• Functional cookies: Used to remember your preferences and personalise your dcc6 experience, such as language or display settings.
• Analytical cookies: Used to collect aggregated information about how users interact with the Platform, helping dcc6 improve its services. Data collected is anonymised where possible.
• Marketing cookies: Used where you have consented to receive personalised promotional communications. You may withdraw consent at any time through your browser or account settings.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the dcc6 Platform.

10. Your Data Protection Rights

Subject to applicable law, you have the following rights in relation to your personal data held by dcc6:

• Right of access: The right to request a copy of the personal data dcc6 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data in certain circumstances, subject to dcc6's legal retention obligations.
• Right to restriction: The right to request that dcc6 restrict the processing of your personal data in certain circumstances.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract.
• Right to object: The right to object to processing based on legitimate interests, including processing for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time.

To exercise any of these rights, please contact dcc6 support. dcc6 will respond to all valid requests within 30 days. We may need to verify your identity before processing a request.

11. Children's Privacy

The dcc6 Platform is strictly intended for adults aged 18 and over. dcc6 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has created a dcc6 account, please contact us immediately.

12. Security Measures

dcc6 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and the dcc6 servers; encrypted storage of sensitive account data including passwords (stored in hashed form); access controls restricting personal data access to authorised personnel only; regular security assessments and vulnerability testing; and incident response procedures. While dcc6 takes reasonable precautions to safeguard your data, no system is entirely immune to security threats. You should ensure your own devices and internet connections are adequately secured when accessing dcc6.

13. Third-Party Links

The dcc6 Platform may contain links to third-party websites or services. dcc6 is not responsible for the privacy practices or content of those third-party sites. We recommend that you review the privacy policies of any third-party site you visit. This Privacy Policy applies solely to the dcc6 Platform and not to any external websites linked from it.

14. Updates to This Privacy Policy

dcc6 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. Where changes are material, dcc6 will endeavour to notify you via the Platform or by email to your registered address. The date of the most recent revision is displayed at the top of this document. Continued use of the dcc6 Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way dcc6 processes your personal data, please contact our support team. We take all privacy enquiries seriously and will respond within 30 days.

Email: [email protected]